Chaitanya Emporium

Cancellation Policy

Exchange, Return And Refund Policy

  1. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
  2. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
  3. We offer seamless exchanges and returns in case you don’t like the product. A return request must be made by call/ Whatsapp on +91 8284990235 within 3 DAYS of DELIVERY of the order. The customer will be issued a replacement / refund/ store credit as per preference once the returned goods are received and verified at the Chaitanya Emporium warehouse. For prepaid orders, the refund would be in the source of payment and for COD orders, it would ONLY be in the bank account of the individual whose name is there in the billing details. Kindly note that only the amount of product is eligible for refund. Other fees like gift wrap charges, shipping charges, cash on delivery charges, custom duty etc are non refundable.
  4. The units have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent.
  5. We generally deliver all our products within 7-10 business days of placing the order. The dispatch time goes higher in cases where the customization is required by the customer or the product is to be made on order. Such cases will be intimated to the customer in advance.

Cancellations

If unfortunately you have to cancel an order, please do so within 6 hours of placing the order by contacting us at jewellerychaitanya@gmail.com or message us on 8284990235 We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

  1. If you cancel your order before your product has been dispatched, we will credit the full amount (in case of pre-paid order) in the original mode of payment.
  2. If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order) for both Forward and RTO. Also, the charges will be refunded in original payment mode once we have received the product.

The customer agrees not to dispute the decision made by Chaitanya Emporium Private Limited and accept Chaitanya Emporium’s decision regarding the cancellation.

Refund

Refund Policy for Chaitanya Emporium Private Limited

  1. General Refund Policy

Chaitanya Emporium Private Limited (hereinafter referred to as “Chaitanya Emporium”) is committed to providing exceptional customer service. We strive to ensure that all purchases are accurate and meet your satisfaction. However, if you are not completely satisfied with your purchase, please refer to the following refund policy:

  1. Eligibility for Refunds
  • Defective or Damaged Items: If you receive a defective or damaged product, you are eligible for a full refund or exchange within 3 days of receipt.
  • Incorrect Items: If you receive an incorrect item, you are eligible for a full refund or exchange within 3 days of receipt.
  • Parcel opening video is mandatory to initiate refund process.
  1. Non-Refundable Items

The following items are generally non-refundable:

  • Customized or Personalized Items: Items that have been customized or personalized to your specifications are generally non-refundable.
  • Sale Items: Items purchased on sale are generally non-refundable.
  1. Refund Process
  • Contact Customer Service: To initiate a refund, please contact our customer service team at E-mail- jewellerychaitanya@gmail.com or call or message at 8284990235
  • Provide Proof of Purchase: You may be required to provide proof of purchase, such as your order confirmation or receipt and original purchase invoice.
  • Return Shipping: For physical items, return shipping costs will be your responsibility, unless the item was defective or damaged.
  • Refund Method: Refunds will be processed using the same payment method used for the original purchase.
  • Refund will be credited in same payment method within 14 working days (except Sunday and holiday)
  1. Exceptions

Chaitanya Emporium reserves the right to make exceptions to this refund policy in certain circumstances, such as in cases of fraud or abuse.

  1. Changes to the Refund Policy

Chaitanya Emporium may update this refund policy from time to time. Any changes will be effective upon posting on our website.

  1. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer service team at:

  • Email: jewellerychaitanya@gmail.com
  • Phone: 8284990235

By placing an order with Chaitanya Emporium, you agree to be bound by this refund policy.